Firstly, please read our Frequently Asked Questions as you may find the answer to your query here.
See the contact us page to let us know any general comments or feedback about VisitWales.com or report problems with the content.
To report problems with the product listings please email product.database@gov.wales
Adding or updating your information on our site searches
If you're a tourism product owner or provider you'll find a wealth of useful information on our dedicated Visit Wales Industry website.
The Visit Wales website search covers accommodation, activities, attractions and events. Depending on the nature of your business, you may need to meet specific criteria in order to be visible on the Visit Wales site.
Adding a listing
Accommodation businesses need to be accredited through either Visit Wales or the AA. Read further information about grading accreditation with Visit Wales on the Industry website.
It is recommended that attractions participate in the Visitor Attraction Quality Scheme. Find out more about the Visitor Attraction Quality Scheme on the Industry website.
If you are an activity provider, read the information about the Visit Wales Adventure Activity Assurance Scheme on the Industry website, which will provide you with the relevant information to determine if you need assurance or not.
Should you require further information please email: quality.tourism@gov.wales
eventsEvents must meet our Events Criteria. If it your event meets this criteria can either add the event yourself via the ProductListing.Wales website, or complete and return the submission form linked to from the Events Criteria page.
Amending a listing
You can easily amend the details in your product listing online using an account on ProductListing.Wales. If you don't have an account or would like help using ProductListing.Wales, please contact:
Visit Wales Data Steward | visitwaleshelp@nvg.net | 0330 808 9410
For helpful tips for making the most of your product listing download our consumer industry guide of ‘Top tips for an epic listing’.
If you own a self-catering business and advertise it via an agency your details on Visit Wales will be updated by the agency.
If you work with the travel trade and business events market your business can also be listed on our Travel Trade and Meet in Wales websites. For helpful tips to make your listing appropriate for this audience download our Travel Trade and Business Events guide.
Videos have also been prepared to help you to update your listings:
For more information about working with Visit Wales with regards to B2B opportunities and TXGB please contact:
- Mid Wales Tourism for Mid, South and West Wales enquiries - visitwales@mwtcymru.co.uk
- North Wales Tourism for North Wales enquiries - visitwalesopps@northwalestourism.com.
Or see the Tourism Industry website.
Social media
We follow Welsh Government’s social media use guidelines. Please visit the page to find out more about availability and house rules.
Like the Visit Wales Facebook page to see our posts in your feed. Tag us, or add #VisitWales or #Feelthehwyl to your photos or videos and we can reshare your content from there. Please don't post dubious material or anything you do not own the copyright for and don't directly solicit for business or spam the page.
Follow the Visit Wales Instagram account. Tag the account, or add #VisitWales or #Feelthehwyl to your images, and we'll regram what we can.
Follow the Visit Wales Twitter account. Then @message us or use the hashtag #VisitWales or #Feelthehwyl, and we'll retweet what we can.
We also share a selection of posts tagged with #Feelthehwyl on our wall of Hywl.
Please note that adding hashtags to your content doesn't guarantee reshares.
