Are you a tourist?
For information on holidays and short breaks in Wales
The Visit Wales Contact Centre should be your first port of call.
Opening Hours: 09:00 - 17:00 Monday to Friday.
Except for Christmas Day, Boxing Day and New Year's Day.
Freephone when calling within the UK and ROI.
- Telephone: 0333 006 3001
- Email: firstname.lastname@example.org
Are you a business?
Having trouble finding your accommodation/event/attraction/activity provider information on our database?
You can find additional contact information on our Working with us page.
How do I raise a concern about my listing on visitwales.com?
If you have experienced an issue with your product listing on visitwales.com, please email email@example.com. Please provide a full description of the problem, a link to the specific page, name and version of your web browser and your computer operating system information.
We will aim to resolve your concern as quickly as possible and will provide you with a response within 5 working days. However, some issues may take longer than 5 days to resolve, in this instance we will let you know and will aim to provide you with a final response within 20 working days.
Looking for tourism industry contact information?
If you are a member of the tourism industry, an accommodation supplier or activity operator looking for contact information, please go to our Tourism industry contact information page.
Do you want to provide feedback?
What if my concern relates to the quality of a Visit Wales graded product?
To register a website issue or problem
If you've had an issue whilst using our website, please email firstname.lastname@example.org including a description of the problem, a link to the specific page, name and version of your web browser and your computer operating system info.