• Copyright information
• Activity disclaimer
• Third party content
• VisitWales.com website terms and conditions
• Wales Tourism Product Database legal terms and conditions

© Crown copyright

Most (not all) of the material featured on this website is subject to Crown copyright protection.

You may use and re-use the Crown copyright information featured on this website (not including logos and any images) free of charge in any format or medium, under the terms of the Open Government Licence. As not all content on this website is Crown copyright you must contact enquiries.wales@gov.wales prior to using any such content. 

You must reproduce our material accurately and not use it in a misleading context. Where any of the Crown copyright items on this website are being republished or copied to others, the source of the material must be identified and the copyright status acknowledged (e.g. Crown copyright © VisitWales.com). We also encourage you to establish hypertext links to this website as part of the acknowledgement and in accordance with our website terms of use. When using Crown copyright content online you must include a recognised tag that references the original source of information.

The permission to reproduce Crown copyright material does not extend to any material on this website the copyright in which is identified as belonging to a third party. Permission to reproduce such material will need to be sought from the third party rights holder.

Unless otherwise stated, imagery is © Crown Copyright.

The use of the VisitWales.com or any other Welsh Government logo is forbidden without our express written consent. To request permission to use any Welsh Government logo, please email: brandingqueries@gov.wales

VisitWales.com accepts no responsibility for your participation in any of the activities which feature on this website. Information relating to activities is provided for general information purposes only.

Participation in any activity featured on this website is entirely at your own discretion and risk. You are responsible for satisfying yourself that any activity is suitable for your individual requirements and that the relevant provider possesses any qualifications, accreditations, licences, permissions or insurance that may be appropriate.

Information on this website which is supplied by activity providers may not be accurate, complete or up to date. Visit Wales does not verify all information supplied by third parties and does not accept responsibility for any loss, damage, injury, cost or expense arising from reliance on such information or from participation in any activity arranged with a third-party provider.

VisitWales.com cannot guarantee the accuracy or reliability of the images shown from third party organisations on this website. Every effort has been made to ensure a true representation of Wales is shown. We hereby disclaim any responsibility for error, omission or misrepresentation.

Images from social media are imported by software used by the respective social sites and have not been manually saved by VisitWales.com. If you require further information or wish for an image to be removed please contact enquiries.wales@gov.wales. 

These terms of use (together with the above and the documents referred to herein) set out the terms on which you may make use of our website www.visitwales.com (the “Site”).

Our privacy policy also sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our Site, you consent to such processing and you warrant that all data provided by you is accurate.

Please read these terms of use and our privacy policy (together the “User Terms”) carefully before you start to use our Site. By using our Site, you confirm that you accept the User Terms and that you agree to comply with them. If you do not agree to the User Terms, you must not use our Site.

Please also see our Cookie Policy, which sets out information about how cookies are used on our Site.”

1.1 We provide a service allowing individuals to access and browse information posted by certain third parties (“Businesses”), to request brochures from, and make bookings (in respect of the purchase of accommodation, services or goods) with, Businesses through the Site from time to time or via our VisitWales.com contact centre (the “Service”).

If you wish to use the Service, you must agree to the User Terms.

1.2 We agree to provide the Service to you on condition that you accept the User Terms. By using the Service you are deemed to have accepted the User Terms.

1.3 You may use the Service to identify and make bookings with Businesses. Any contract made will be between you and the Business with whom you have placed an order and will be subject to that Business’ terms and conditions. You must read all terms and conditions prior to entering into any contract with a Business. You will not be entering into a contract with the Welsh Government or VisitWales.com when you make a booking with a Business and we do not accept any liability in relation to any such booking.

2.1 You are responsible for making all arrangements necessary for you to have access to the Site and/or the Service.

2.2 You are also responsible for ensuring that all persons who access the Site through your Internet connection are aware of the User Terms and comply with them.

3.1 You warrant to us that you will not use the Site or the Service for any purpose that is unlawful or prohibited by the User Terms. In particular, you agree not to use the Site or the Service to:-

3.1.1 manipulate or otherwise alter identifiers in order to disguise the origin of any communication transmitted through the Service;

3.1.2 disrupt or interfere with the operation of the Service, the Site or any servers or networks connected to the Site;

3.1.3 contravene any law whether UK or international;

3.1.4 reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes any portion of the Service, use of the Service or access to the Service; or

3.1.5 collect or store personal data about other users of the Site or the Service; or

3.1.6 conduct, facilitate, authorise or permit any text or data mining, web scraping, content extraction, automated harvesting, data collection, indexing, machine learning training, generative artificial intelligence training, or any similar automated or systematic use of the Site or the Service, except where expressly authorised in writing by us.

3.2 You understand that the technical processing and transmission of the Service, may involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.

3.3 We may modify, suspend, withdraw or restrict the availability of all or any part of the Site or the Service where reasonably necessary for operational, technical, security, legal or other reasons. Where reasonably practicable, we will provide advance notice of any material change, suspension or withdrawal. We shall not be liable for any modification, suspension, withdrawal or restriction of the Site or the Service.

3.4 Our rights under this section are in addition and without prejudice to all of our other rights and remedies.

4.1 All features of the Service (including, without limitation, the design of the Site, all logos, text and graphics on the Site) are subject to Crown copyright or other intellectual property rights owned by us; excluding some features which are owned by third parties (including, but not limited to, Businesses, retail and online services).

4.2 You may reproduce features of the Service (excluding logos) which do not belong to third parties in line with the copyright information set out at the beginning of this document.

4.3 We own and/or are licensed to use all software used in connection with the Service (the “Software”).

4.4 We hereby grant you a personal, non-transferable and non-exclusive right and licence (or sub-licence in the case of third party rights which have been licensed to us) to use the Software for the purpose of accessing the Service, provided that you do not (and do not allow any third party to) copy, modify, create a derivative work of, reverse engineer, reverse assemble or otherwise attempt to discover any source code of the Software or sell, assign, sublicense, grant a security interest in or otherwise transfer any right in the Software.

4.5 If you print off, copy, download, share or repost any part of the Site (or features of the Service) in breach of these User Terms, your right to use the Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

5.1 Whilst we use reasonable care and skill in operating the Site and the Service, the Site, the Service and all content made available through them are provided for general information purposes only.

5.2 We do not guarantee that:
(a) the Site or Service will always be available, uninterrupted, secure or error-free;
(b) content made available through the Site or Service will be accurate, complete or current at all times;
(c) any information, products or services supplied by Businesses or other third parties will meet your requirements or expectations; or
(d) any defects, omissions or inaccuracies will be corrected. 

6.1 Your correspondence or dealings (business or otherwise) with, or participation in promotions of, Businesses or advertisers found on or through the Service, including payment and delivery of related goods or services (including without limitation accommodation), and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such Businesses or advertiser. You agree that we shall not be responsible for any loss or damage of any sort incurred as a result of any such dealings or as a result of the presence of Businesses or advertisers on the Service.

6.2 Nothing in these User Terms excludes or limits any liability which cannot lawfully be excluded or limited.

6.3 Subject to clause 6.2, we shall not be liable for any loss or damage arising from:
(a) reliance on content published on the Site;
(b) any inaccuracies, omissions or delays in content supplied by Businesses or other third parties;
(c) your use of, or inability to use, the Site or the Service;
(d) your use of, or reliance upon, any website linked to from the Site; or
(e) any contract, booking, purchase or other arrangement entered into between you and a Business.

6.4 Subject to clause 6.2, we shall not be liable for:
(a) loss of profits;
(b) loss of sales or revenue;
(c) loss of business;
(d) loss of anticipated savings;
(e) loss of goodwill or reputation; or
(f) any indirect or consequential loss.

6.5 Nothing in these User Terms affects any rights that consumers may have under applicable law.

7.1 You hereby agree fully to indemnify, keep indemnified and hold us or any of our officers, employees, agents, sub-contractors and affiliated companies harmless from and against any and all costs, claims, losses, damages or liability and expenses (including, but not limited to, legal fees) made by any third party in any jurisdiction due to or arising out of your use of the Service, your connection to the Service, your breach of the User Terms or any other breach by you of any third party rights. This means you will be responsible for any loss or damage we suffer as a result of your breach.

8.1 The Service may contain links to websites operated by parties other than us. These links are provided for your convenience only. We have no control over and assume no responsibility for the content of websites linked to the Site. By offering you these links, we do not either impliedly or expressly endorse anything contained on such websites nor do we have any association with the operators of such websites. We will not be liable for any loss or damage that may arise from your use of linked websites. We also expressly exclude liability for any inaccurate, offensive, defamatory or obscene material which may appear on those websites.

8.2  Information provided in the online directory on the Site as part of the Service is intended to provide a guide to Businesses, holiday ideas and inspiration to help you make the most of your visit to Wales. The information contained in the directory may not be exhaustive.  Businesses are responsible for the accuracy, completeness and currency of information contained within their listings. The inclusion of a Business, service, product, facility, rating, image or description on the Site or in the directory does not constitute a recommendation, endorsement, accreditation or guarantee by us unless expressly stated otherwise.

8.3  Accordingly, you should not rely on the information provided and you should engage in your own due diligence process to evaluate the Businesses, goods and services that feature on this Site and make your own enquiries, inspections and assessments as to the suitability and quality of services being offered by third parties.  We are not providing any warranty, representation or undertaking about the content, accuracy or completeness of the information provided in, or in relation to, any Business listing. We do not accept any responsibility or liability for any loss, damage or injury which may arise from any use of the online directory or as a result of your accessing any Business listing. Third party website links are in connection to the services covered on the listing only. Any additional services may not meet the quality grading requirements of Visit Wales.

9.1  We may use automated technologies to assist in the operation, maintenance, management and improvement of the Site and the Service. Any content generated or assisted by such technologies is subject to review processes determined by us. However, we do not guarantee that automatically generated or assisted content will always be accurate, complete or current and you should independently verify information where appropriate.

10.1  We are committed to making the Site accessible and usable for as many people as possible. Information about the accessibility of the Site, including any known limitations and available alternatives, can be found in our Accessibility Statement.

11.1 You may link to the Site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

11.2 You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

11.3 You must not establish a link to the Site in any website that is not owned by you. Only the homepage of the Site may be framed on any other site. You must not create a link from the framed home page of the Site to any part of the Site other than the homepage.

11.4 We reserve the right to withdraw linking permission without notice.

11.5 If you wish to link to or make any use of content on the Site other than as set out above, please contact us.
 

12.1  We may update the Site from time to time and may alter the content (including the Service) at any time to reflect changes to the Service or our Site users’ needs.  We will try to give you reasonable notice of any major changes. 
12.2  We may also revise the User Terms from time to time to reflect changes in law, regulation, technology, our services or operational requirements.
12.3  Where changes are material, we will take reasonable steps to bring them to your attention, including by publishing a notice on the Site.
12.4  Please check the Site and the User Terms regularly and take note of any changes made, as they are binding on you. 
12.5  By continuing to use the Site you agree to accept any changes made.

13.1 No waiver by us of any breach of the User Terms by you shall be considered as a waiver of any subsequent breach of the same or of any other provision.
13.2 If any provision of the User Terms (or part of them) is found to be void for whatever reason, the offending words shall be deemed deleted and the remaining provisions shall continue in full force and effect.
13.3 Your rights and obligations under the User Terms are personal to you and you undertake that you shall not nor purport to assign, lease, charge, sub-license or otherwise transfer such rights and obligations in whole or in part.
13.4 Nothing in the User Terms shall create any right or benefit for any third party under the Contracts (Rights of Third Parties) Act 1999.
13.5 We shall not be liable for any loss suffered by you or be deemed to be in default for any delays or failures in performance hereunder resulting from acts or causes beyond our reasonable control or from any acts of God, acts or regulations of any governmental or supra-national authority or if our servers are not working.
13.6 Section headings have been included for convenience only and shall not be considered part of, or be used in interpreting, the User Terms.
 

14.1 If you are a consumer, please note that the User Terms, their subject matter and formation, shall be governed by the laws of England and Wales. You and we both agree to submit to the non-exclusive jurisdiction of the courts of England and Wales.

14.2 If you are a business, or acting on behalf of a business, the User Terms, their subject matter and formation (including any non-contractual disputes or claims), shall be governed by the laws of England and Wales. You and we both agree to submit to the exclusive jurisdiction of the courts of England and Wales.

15.1 The following words and phrases shall have the following meanings in the User Terms:

(i) “we”, “us” and “our” means VisitWales.com, the administrative division of the Welsh Government which promotes Wales. The Welsh Government’s principal place of business is Crown Buildings, Cathays Park, Cardiff CF10 3NQ.

(ii) “you”, “your” and “yourself” means you, the individual who wishes to use the Site and/or the Service; whether acting in your own capacity or on behalf of a business.

VisitWales.com can be contacted via enquiries.wales@gov.wales. 

Simpleview Europe trading as Granicus Firmstep (“we”/ “us”) operates the Wales Tourism Product Database (WTPD) on behalf of Visit Wales. Your use of the WTPD is also subject to Visit Wales legal information.

1.1 We may wish to share any information you submit for promotion with other organisations so that it can be included in tourism-related publications. There is no guarantee that your information will be published or used. If it is, we will make every reasonable effort to ensure accuracy. However, neither we or Visit Wales can accept liability of any kind arising from the use or publication of the information, either by us, Visit Wales or third parties, including where this is as a result of any error or omission on the part of the tourism promoters.

1.2 From time to time, it may be necessary for us to update your information to ensure that it complies with the requirements of WTPD. We will endeavour to inform you about amendments to your information.

1.3 Submitting your information does not guarantee that it will be used in full or part by Visit Wales or other organisations.

2.1 By submitting any information (including images, photographs, video, logos and other content) to the WTPD,  you grant us, Visit Wales and organisations promoting tourism in Wales a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish, communicate, adapt, crop, resize, translate and distribute that content in connection with tourism promotion, destination marketing, business promotion, digital publications, social media channels, printed materials, audio-visual productions and related promotional activities.

2.2 By submitting the information referred to above, you warrant that:

(i)  you own or are authorised to supply the information that you submit and that this information does not infringe, and will not breach any existing copyright or other intellectual property right; and 

(ii)  the information provided is true and accurate and if published will not constitute an offence under any statutory provision or breach any codes of practice relating to advertising or sales promotion; and

(iii)  where relevant, the agreement of any individual featured in an image or photograph has been obtained prior to, and for, such use.

2.3 You agree to indemnify us, Visit Wales, and any website owners or other third parties to whom the information you submit is supplied against any loss, damage or proceedings arising from breach of these warranties. This means you will be responsible for any loss or damage suffered by others as a result of you breaching your warranties. 

2.4 We have the right to remove any information you have submitted from the WTPD or any other tourism-related publication if, in our opinion, that information does not comply with this legal notice.

2.5 We also have the right to disclose your identity to anyone who is claiming that any information (including images) submitted by you violates their intellectual property rights or their right to privacy.

Questions, comments and requests regarding this legal notice are welcomed and should be addressed to product.database@gov.wales.