About Visit Wales

Visit Wales is the national tourism team within Welsh Government. We promote Wales as a destination, support the sustainable growth of the visitor economy and provide information to help people plan and enjoy visits across the country.

Our ambition is to grow tourism for the good of Wales: generating economic, environmental, cultural and health benefits that enrich the lives of our visitors and local communities. We work with partners across the sector to help build a strong and sustainable tourism industry for the future.

Planning a trip to Wales

The VisitWales.com website can help you find inspiration for things to do, places to visit and places to stay in Wales. 

Use the search function to find accommodation, attractions, activities and events to start planning your visit. Use the 'Show more filters' option to refine your results and narrow your search more specifically for things like accommodation and attractions with electric charging points. Search results can be viewed as a list, or in a map view.

Need inspiration? Ask Gwydion, our AI travel assistant, for destination suggestions, itinerary ideas and travel information.

Available across VisitWales.com, Gwydion answers questions and offers personalised travel inspiration using trusted Visit Wales content. It's like having a friendly guide to Wales at your side.

FAQs about Visit Wales

Find answers to common questions about VisitWales.com and where to find additional information and support.

  • Is VisitWales.com available in other languages?

    VisitWales.com is an English language website. Croeso Cymru is our dedicated Welsh-language website. We also provide a German-language website for visitors planning a trip to Wales from German-speaking markets.

    Information about Wales as a country can be found on This is Wales, a multi-lingual website which is available in English, German, French Spanish and Japanese.

  • Will I have to pay a visitor levy when staying in Wales?

    The Visitor Accommodation (Register and Levy) (Wales) Act allows local authorities in Wales to decide whether to introduce a visitor levy on overnight stays in their area. This means any future visitor levy would be introduced locally, rather than across Wales as a whole. Any revenue raised would be reinvested in tourism and visitor infrastructure. The earliest a visitor levy could be introduced is estimated to be 2027.

    Find out more about the visitor levy in Wales.

  • Do you produce brochures and maps?

    We no longer produce or send out brochures or maps, as we want to make the information accessible for everyone. You can find everything that was in our printed literature on the website. You will find information on North, Mid, West and South Wales, as well as a range of activities such as walking, cycling and mountain biking and beaches.

  • How do Visit Wales decide what tourism products are listed on the website?

    VisitWales.com includes tourism product listings for accommodation, attractions, activities and events. Businesses must meet specific criteria and be part of our Quailty Assurance schemes before being listed.

    Whilst we have made every effort to ensure that the content and information on this website is accurate, up to date and in line with relevant regulations, accreditation and best practice, we cannot be held responsible for any accidents of misadventure that might arise. Visitors have a big part to play in their own safety and enjoyment. See our guide to staying safe on holiday in Wales for helpful guidance information.

  • How do Visit Wales decide what content to feature on the website?

    We aim to represent the breadth of experiences available across Wales, providing accurate, inclusive and inspiring content, that showcases the best of what Wales has to offer and helps visitors plan their trip.
    We develop our editorial content and commission specific articles based on what we know our users are looking for, using web and social data and search insights. For more information about working with Visit Wales, visit our Working with us page.

  • How can I work with Visit Wales?

    If you're interested in working with Visit Wales, promoting your tourism business, or exploring partnership opportunities, visit our Working with us page.

  • Where can I find support for tourism businesses?

    If you're an accommodation provider, attraction, activity operator or other tourism business looking for support or contact information, visit our Tourism industry website.

  • I'm having a problem with my Visit Wales tourism product listing. Who can help?

    For information about managing your listing, updating your details or to get further support, visit our Tourism industry product listing guidance page.

  • I have tourism news or an update to share. Who should I contact?

    If you have a story, event, attraction opening or business update that may be relevant to visitors, email details to our product news mailbox.

  • Do you have websites for travel trade and business events?

    Yes. We provide dedicated websites for Travel Trade and Meet In Wales audiences.

  • Where can I find information about business and investment opportunities in Wales?

    Visit Trade and Invest Wales for information about investing and doing business in Wales.

  • How do I sign up for the Visit Wales newsletter?

    Stay up-to-date with the latest news and events in Wales by signing up to the Visit Wales newsletter.

  • Can I follow Visit Wales on social media?

    Yes. Follow Visit Wales on social media to discover inspiration, travel ideas and the latest news from around Wales.

    Follow Visit Wales on:

    You can also tag us in your photos and videos or use #VisitWales and #FeelTheHwyl when sharing your experiences. We may feature selected content across our social channels or on our Wall of Hwyl. However, using our hashtags or tagging Visit Wales does not guarantee that your content will be shared.

    Our social media channels are managed in line with the Welsh Government's social media guidelines and house rules.

  • Can I use Visit Wales images?

    Yes. You can browse and download a wide range of images from Assets Wales. You'll need to create an account and agree to the terms of use, as all images are subject to Crown Copyright.

    If you'd like to use a specific image you've seen on Visit Wales channels or our website, contact us and we'll advise whether it is available for use and how it can be accessed.

  • What if I need to contact the Welsh Government with a general query?

    If your enquiry is not about tourism or visiting Wales, please contact the Welsh Government directly through the Welsh Government website.

Feedback and complaints 

We're always looking to improve. Let us know about issues with our website or concerns about a graded tourism business.

  • How do I provide feedback about VisitWales.com?

    If you've experienced an issue while using our website, email enquiries.wales@gov.wales.

    To help us investigate, please include:

    • a description of the issue
    • a link to the page
    • your browser name and version
    • your operating system details

  • How do I make a complaint about a graded tourism business?

    If you're dissatisfied with a graded tourism business, visit our Consumer complaints page to find out how to make a complaint.

Need more help?

For an instant reply you can ask Gwydion, the Visit Wales AI travel assistant, for bespoke itineraries to suit your requirements, for travel inspiration, destination information and other information about visiting Wales.

If you're looking for information on a particular area of Wales, regional or local authority tourism information teams can provide additional detail.

If you still can't find the answer you're looking for, send an email to our enquiries inbox. We aim to respond within 15 working days. We can only respond to tourism-related enquiries. If your enquiry is not about tourism or visiting Wales, please contact the Welsh Government directly through the Welsh Government website.

Did you find this article useful?
Thanks for your feedback

Related stories

footsteps in sand and cliff.

Let's work together

Find out how to engage with Visit Wales on social media, share content ideas and learn about tourism product listings on VisitWales.com.