Using this website

This website is run by Visit Wales. We want as many people as possible to be able to use this website. For example, that means you should be able to adjust the following through your browser:

  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

Additional development work planned for August 2021 will further improve the above items, bringing in additional control over animation and video elements. The changing colours, contrast levels and fonts is also in our development roadmap, as well as the ability to zoom in on text.

We’ve also made the website text as simple as possible to understand.

The development has taken a fully responsive approach ensuring content is accessible from viewing on mobile phones through to large desktop displays. It has been important to the development that we would not only ensure text is made accessible, but also that the viewing experience is equal across screen sizes, ensuring photographs focus on the relevant areas when being resized and that our commissioned video has transcripts available through the embedded YouTube or Vimeo links.

We have made every effort to make the website easy to use and accessible to everyone. We have aimed to make this site adhere to the following guidelines:-

  • HTML4/5
  • CSS 2/3.0
  • WCAG Version 2.1 (AA)

AbilityNet has advice on making your device easier to use if you have a disability.

Internet browser compatibility

The website has been tested on most of today's leading browsers.

The website has been tested in the following browsers:

  • Chrome 
  • Firefox 
  • Internet Explorer 
  • Safari


Examples of the Cymru Wales sans font, showing the Welsh language specific characters.

To support the sense of place and cultural experience of Wales we have a bespoke typeface collection that takes cues from the Welsh typographical heritage.

The font acts as a unifying cornerstone of the visual brand identity, representing Wales to the world in an authentic and creative way. The font includes a number of Welsh language characters, these are only used in words that are not translated from the Welsh language such as place names or when a Welsh translation is provided to support the cultural experience.

We’ve built in a series of glyphs and diagraphs that support sense of place and character as is required.

  • Cymru /  Wales Sans is typically used as a headline font and in Welsh language place names or words
  • Georgia Serif is used across body copy

Our bespoke fonts have been developed in conjunction with an accessibility organisations to review and adjust the font where required. 

Photography, illustration, and video

We aim to have all of our owned media assets accessible, this includes descriptive alt text and captions where appropriate. Our videos are often hosted on YouTube or Vimeo where captions are made available. 

When embedding third party content in to our website we are unable to guarantee that all external parties have followed the same approach.

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 30 days.

Reporting accessibility issues with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, please contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Visit Wales is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-compliance with the accessibility regulations

There is a lack of spacing between some attributes which fails WCAG 2.1 A 4.1.1 Section 508 (2017) A 4.1.1. We plan to fix this by August 2021.

Some frames and iframes do not have the ‘title’ attribute which fails WCAG 2.1 A 2.4.1 Section 508 (2017) A 2.4.1 We plan to fix this by August 2021.

Some row and column headers in data tables are not identified using the correct elements which fails WCAG 2.1 A F91 Section 508 (2017) A F91 We plan to fix this by August 2021.

Some mark layout tables are not identified by the correct ‘role’ which fails WCAG 2.1 A F91 Section 508 (2017) A F91 We plan to fix this by August 2021.

Some aria attributes don’t point to IDs of elements in the same document which fails WCAG 2.1 A 1.3.1 Section 508 (2017) A 1.3.1 ARIA 1.1 We plan to fix this by August 2021.

Some form field labels aren’t unique on a page, or close to text providing context which fails WCAG 2.1 A 1.3.1 Section 508 (2017) A 1.3.1 ARIA 1.1. We plan to fix this by August 2021.

Due to changes in priorities throughout Covid-19 we have moved some of the above dates from March 2021 to August 2021 whilst we work with our developers to update these items.


Issues with PDFs and other documents

Many of our older PDF documents don’t meet accessibility standards - for example, they may not be marked up so they’re accessible to a screen reader.

Some of our PDF documents are important in providing information about our services. For example, we have PDFs with information promoting Wales as a tourism destination, some of these from partner organizations. By August 2021, we plan to either fix these or replace them with accessible HTML pages.

How we tested this website

This website was last tested in March 2018. The test was carried out by Nomensa LTD prior to the launch of this website, and maintained by our current development partners BoxUK Ltd.

We tested:

What we are doing to improve accessibility

Making our website fully accessible is an ongoing process and we are committed to offer a AA standard compliant user friendly experience. Our planned approach is to use a combination of both technology and focus groups that include users who have disabilities or use assistive technologies.

Ongoing developments are completed with AA accessibility as a core aim carried out by our development partners box UK.

An external review was completed March 2021. A number of improvements have been implemented and those that are more long term benefit will be included in future development sprints.

This statement was prepared on the 17th September 2020. It was last updated on the 18 May 2021.

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