Working with Visit Wales

Firstly, please read our Frequently Asked Questions as you may find the answer to your query here.

See the contact us page to let us know any general comments or feedback about VisitWales.com or report problems with the content.

To report problems with the product listings please email product.database@gov.wales

If you're a tourism product owner or provider you'll find a wealth of useful information on our dedicated Visit Wales Industry website.

The Visit Wales website search covers accommodation, activities, attractions and events. Depending on the nature of your business, you may need to meet specific criteria in order to add a tourism product listing to on the Visit Wales site, or be included in our content.

Accommodation businesses need to be accredited through either Visit Wales or the AA. Read further information about grading accreditation with Visit Wales on the Industry website.

It is recommended that attractions participate in the Visitor Attraction Quality Scheme. Find out more about the Visitor Attraction Quality Scheme on the Industry website.

If you are an activity provider, read the information about the Visit Wales Adventure Activity Assurance Scheme on the Industry website, which will provide you with the relevant information to determine if you need assurance or not.
Should you require further information please email: quality.tourism@gov.wales 

eventsEvents must meet our Events Criteria. If it your event meets this criteria you can add a listing via the Tourism Product Database management system.

Food and drink outlets are not included in our tourism product listings but will be considered for inclusion in our editorial content, where relevant and at the discretion of the content team, if they have a FHR of 4 or 5.

To add a product listing to the Visit Wales website you'll need an account set up to use the Tourism Product Database management system. If you don't have an account, or would like help using the system, please email visitwalessupport@granicus.com, or call 0330 808 9410.

Before creating a listing please see the Wales Tourism Product Database Privacy Notice and Wales Tourism Product Database legal terms and conditions.

You can amend the details in your product listing online using your account on the Tourism Product Database management system. If you don't have an account, or would like help using the system, please email visitwalessupport@granicus.com, or call 0330 808 9410.

If you own a self-catering business and advertise it via an agency your details on Visit Wales will be updated by the agency.

If you work with the travel trade and business events market your business can also be listed on our Travel Trade and Meet in Wales websites.

For more information about working with Visit Wales with regards to B2B opportunities and TXGB please contact: traveltradewales@gov.wales

Or see the Tourism Industry website.

We follow Welsh Government’s social media use guidelines. Please visit the page to find out more about availability and house rules.

Like the Visit Wales Facebook page to see our posts in your feed. Tag us, or add #VisitWales or #Feelthehwyl to your photos or videos and we can reshare your content from there. Please don't post dubious material or anything you do not own the copyright for and don't directly solicit for business or spam the page. 

Follow the Visit Wales Instagram account. Tag the account, or add #VisitWales or #Feelthehwyl to your images, and we'll regram what we can.

Follow the Visit Wales Twitter account. Then @message us or use the hashtag #VisitWales or #Feelthehwyl, and we'll retweet what we can.

We also share a selection of posts tagged with #Feelthehwyl on our wall of Hwyl

Please note that adding hashtags to your content doesn't guarantee reshares.

We collaborate with a select group of content creators across YouTube and social media, reaching more than 1.5 million followers. Through our Ar Gyfer Cymru | Created For Wales approach, we celebrate the best of Cymru - its places, experiences, and stories - told in the distinctive and diverse style of our creatives. Whether it’s a coastal escape, a cultural moment, or a local experience that resonates with your audience, we want to help you bring it to life. We actively promote creators’ content and channels across our platforms, amplifying reach and engagement.

If you’re passionate about Cymru and have a story to share, we’d love to hear from you, contact us via email

editorialIn our website editorial features, we aim for geographical spread and a balance of content that showcases the best of what Wales has to offer at a broad level. 

We develop our editorial content and commission specific articles based on what we know our users are looking for. We use web and social data and search insights to help us do that. We also take account of the strategic aims and the priorities outlined in the document - Welcome to Wales: priorities for the visitor economy 2020 to 2025. Editorial articles are commissioned by Visit Wales and written both in-house and by independent travel writers, following specific editorial guidance.

If you are a writer interested in writing editorial content for the website, contact us via email and we can provide more detail about our commissioning process.