Are you a tourist?

For information on holidays and short breaks in Wales the Visit Wales Contact Centre should be your first port of call. 

Opening hours: 9am to 5pm Monday to Friday (except for Christmas Day, Boxing Day and New Year's Day).
Freephone when calling within the UK and ROI.

Are you a business?

Having trouble finding your accommodation/event/attraction/activity provider information on our database?

You can find additional contact information on our Working with us page.

How do I raise a concern about my listing on visitwales.com?

If you have experienced an issue with your product listing on visitwales.com, please email product.database@gov.wales. Please provide a full description of the problem, a link to the specific page, name and version of your web browser and your computer operating system information.

We will aim to resolve your concern as quickly as possible and will provide you with a response within five working days.  However, some issues may take longer than five days to resolve, in this instance we will let you know and will aim to provide you with a final response within 20 working days.

For support in updating your product listing, please contact Visit Wales Data Steward vw-steward@nvg.net or telephone 0330 808 9410 or use live chat on the product listing tool.  

Looking for tourism industry contact information?

If you are a member of the tourism industry, an accommodation supplier or activity operator looking for contact information, please go to our Tourism industry contact information page.

Do you want to provide feedback? 

What if my concern relates to the quality of a Visit Wales graded product?

Occasionally, the quality of our products may not meet your expectations. Visit Wales cares about your views, to find out more go to our consumer complaints page.

To register a website issue or problem

If you've had an issue while using our website, please email info@visitwales.com including a description of the problem, a link to the specific page, name and version of your web browser and your computer operating system info.

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