Privacy Notices

Visit Wales and the Welsh Government, respect and wish to protect the privacy of the users of our services. The privacy notices below set out the details in relation to information collected on this website.

Newsletter Privacy Notice

Visit Wales Website Survey Privacy Notice

Visit Wales Accreditation for Outdoor Activity Providers Privacy Notice

Visit Wales Consumer Tourism Marketing

Newsletter Privacy Notice

Here at Visit Wales we take your privacy seriously. Visit Wales is the tourism marketing department of the Welsh Government.

If you sign up to the Visit Wales newsletter then we will only use your personal information to administer your email account and to provide the products and services you have requested from us.

We will send you news and information that we feel will be of interest to you from time to time based on your interest and holiday companion preferences or your geographical location.

If you also consent to be contacted for research purposes then you may be selected to receive a tourism related research questionnaire from time to time and completing the annual survey questionnaire is voluntary.

You are always free to unsubscribe at anytime by clicking the unsubscribe link in any email you receive from us or you can email us at info@visitwales.com or contact the visit Wales contact centre on Freephone when calling within the UK and ROI on 0333 006 3001 during opening hours between 09:00 and 17:00 Monday to Friday except for Christmas Day, Boxing Day and New Year's day.

Following industry standard practice when you unsubscribe your email address will be retained on a system suppression list to ensure you no longer receive emails from Visit Wales. We regularly refresh our mailing list and will remove your details from our system if you do not open any of our emails sent to you over a three year period.

If you have any concerns with how your personal data is being processed you can contact the Welsh Government Data Protection Officer:

Data Protection Officer
Welsh Government
Cathays Park
CARDIFF
CF10 3NQ

Email address: DataProtectionOfficer@gov.wales

You can also lodge a complaint with the Information Commissioners Office (ICO) who are the supervisory authority for data protection in the UK:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone – Helpline: 029 2067 8400 (Wales Helpline) or 0303 123 1113 (UK Helpline)
Website: www.ico.org.uk

Visit Wales Website Survey Privacy Notice

Here at Visit Wales we take your privacy seriously. Visit Wales is the tourism marketing department of the Welsh Government.

On completion of the intercept survey on the Visit Wales website your data will be stored until the end of the year and will then be used to administer the draw (Visit Wales Website Survey Prize Draw - Terms and conditions). The information supplied on the survey is shared with a contracted research company for evaluation on our behalf and if you have consented to be contacted for research purposes then you may be selected to receive follow up tourism related research questionnaires from time to time and completing these survey questionnaires is voluntary.

If you opt in to receive the Visit Wales newsletters please refer to the eNewsletter Privacy Notice here.

You are always free to unsubscribe at anytime by clicking the unsubscribe link in any email you receive from us or you can email us at info@visitwales.com or contact the visit Wales contact centre on Freephone when calling within the UK and ROI on 0333 006 3001 during opening hours between 09:00 and 17:00 Monday to Friday except for Christmas Day, Boxing Day and New Year's day.

Following industry standard practice when you unsubscribe your email address will be retained on a system suppression list to ensure you no longer receive emails from Visit Wales. We regularly refresh our mailing list and will remove your details from our system if you do not open any of our emails sent to you over a three year period.

If you have any concerns with how your personal data is being processed you can contact the Welsh Government Data Protection Officer:

Data Protection Officer
Welsh Government
Cathays Park
CARDIFF
CF10 3NQ

Email address: DataProtectionOfficer@gov.wales

You can also lodge a complaint with the Information Commissioners Office (ICO) who are the supervisory authority for data protection in the UK:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone – Helpline 029 2067 8400 (Wales Helpline) or 0303 123 1113 (UK Helpline)
Website: www.ico.org.uk

Visit Wales Accreditation for Outdoor Activity Providers Privacy Notice

The Welsh Government is the data controller for the purpose of compliance with the General Data Protection Regulation (GDPR). The processing of your application is part of our public task to administer the service .

Purpose of the Processing

In order to process your application and to update internal (other Departments within Welsh Government) and external partners (Data Partners, Local Authorities, TIC Managing Agents) about your business and accreditation status, Welsh Government requires you to provide various contact and business information as detailed on the application form. The processing of this data is necessary in order for Welsh Government to perform the following tasks.

Contact information (email address and telephone number) is required so that Visit Wales can contact you for operational reasons (e.g. clarification on accreditation and to request further information if appropriate) and is also sent to the Visit Wales Data Partners (Mid Wales Tourism, New Vision Group, Monmouthshire County Council) in order for them to contact you to populate your entry on the Visit Wales consumer website – www.visitwales.com

Recipients of the Data

Information held by Welsh Government about your business may be shared with following for the reasons outlined above:

• Other Departments in Welsh Government

• Data Partners (Mid Wales Tourism, New Vision Group, Monmouthshire County Council) – these are organisations are contracted to provide services to Visit Wales) • National Tourist Organisations

• Local Authorities

• TIC Managing Agents

 

Retention of Data

Welsh Government will hold personal information for 7 years from the date of initial application.

Your rights in relation to your information

You have the right to:

• access to the Personal data that we are processing about you;

• require us to rectify inaccuracies in that data;

• the right (in certain circumstances) to object to or restrict processing;;

• the right (in certain circumstances) for your data to be ‘erased’;

• lodge a complaint with the Information Commissioner’s Office (ICO) who is our independent regulator for data protection

 

Further Information

For further details about the information Welsh Government holds and its use, or if you wish to exercise your rights under GDPR , please contact:

Welsh Government,
Rhodfa Padarn, 
Aberystwyth,
SY23 3UR
Email: quality.tourism@gov.wales:
Data Protection Officer, Welsh Government, Cathays Park, Cardiff. CF10 3NQ:
Email: DataProtectionOfficer@gov.wales

Information Commissioner’s Office (Wales)

Contact details
2nd Floor Churchill House, 
Churchill Way,
Cardiff, 
CF10 2HH
Phone: 029 2067 8400 or 0303 123 1113
Email: wales@ico.org.uk
Web: www.ico.org.uk