These standards have been developed to:
- Support providers in their delivery of safe & effective practice;
- Support providers in meeting the expectations of Visit Wales for sustainable activity tourism, & the outdoor sector ‘good practice’ requirements;
- Promote & assure quality of practice;
- Support providers in assuring & demonstrating the standard of ‘customer care’
- Support providers & those who purchase services or use outdoor practitioners, to evaluate the standard of activity tourism & outdoor recreation provision
The required standards
Autonomy & accountability – competence of instructional staff
- Providers deploy instructional staff to practice within the scope of their competencies;
- Providers deploying instructional staff demonstrate the behaviours, skills & knowledge to fulfill the responsibilities of their role;
- Providers fulfill their duty of care to all involved;
- Providers demonstrate professionalism at all times.
Delivering a safe and effective service
- Where new roles are taken on, an appropriate planned orientation & induction programme is undertaken;
- Staffing & skill set is sufficient to support the services being provided;
- Operational procedures should be consistent with nationally recognised standards for each of the activities provided;
- Services are delivered in a risk managed environment & offer a systematic, proactive & responsive approach to risk management (including lone workers) following the organisation’s overall strategy;
- There is a systematic, proactive & responsive approach to emergency situations that follows the organisation’s Emergency Action Plan (EAP);
Learning & development
- Providers actively engage with & reflect on the Continuing Professional Development (CPD) process to maintain & develop their staff currency of competence to practice;
- Providers offer quality CPD opportunities that help others learn & develop;
- Providers actively engage with supporting Apprentices, Trainees etc. & the development of their professional socialisation;
- There are recognised structures, processes & resources in place that support learning & development in the workplace & enable providers & their staff to meet the requirements of their role & meet professional & regulatory CPD Requirements.
Working in Partnership
- Services are designed, planned & delivered with the aim of promoting & improving tourism & recreation, environmental awareness, safety management, health & well being, as well as educating & developing all;
- Service users are respected as individuals & placed at the centre of their own learning & development, thus empowering users to participate in their own development;
- Collaboration within & between service providers is established to enable ‘good practice’ models to be maintained.
- Work with the respective regional Charter Groups (SWOAPG, POCG & S-A/NWEOCG) to ensure environmental ‘good practice models are maintained.
- Providers obtain & document the service user’s informed consent before activity delivery;
- In consenting, the service user is fully aware of what they are consenting to i.e. understanding the type & level of activity to be undertaken & the levels of associated risk;
- Where a service user is under the age of consent, such consent must be obtained & documented via a third party i.e. Parent or Guardian.
Record keeping and information governance
- Records are stored whilst current & disposed of in accordance with legal requirements;
- Data capture systems are designed & maintained to provide effective security;
- Providers can evidence periodic audits of records, in respect of operational procedures, risk management & equipment etc., demonstrating governance currency & that equipment is/remains ‘fit for purpose’.
- Mechanisms exist to ensure effective communication within & outside of the organisation;
- Providers communicate effectively with service users to ensure effective & efficient services;
- Providers communicate effectively with other outdoor professionals & relevant outside agencies to ensure effective & efficient services;
- Providers treat all information in the strictest confidence.
Management and provision
- There is fair & equitable access to services;
- Providers will take heed of the advice of relevant National Governing Bodies (NGB’s) & National / Regional Charters, as well as adher to ‘good practice’ in all aspects of the business, including safety & quality.
- Providers display evidence that the management of safety is effectively advised by, one or more competent (Technical Advisor) person(s) with sufficient knowledge of safety matters in relation to the facilities for adventure activities delivered by the organisation.
- The ‘Technical Advisor’ is to have appropriate expertise & be competent to give advice.
Evaluation of services
- Effective quality improvement processes are in place, which are integrated into the existing structure;
- There is an audit programme to ensure continuous improvement of quality;
- There is a clear & responsive procedure for making & dealing with complaints.
Promoting and marketing activity tourism and outdoor recreation sector services and products
- Information provided on services & products accurately reflects those offered by the provider;
- Services sold or supplied to service users are necessary;
- The endorsement of a product or service is based on sound reasoning, evidence & consideration of cost & quality.