This page contains information on specific restrictions in Wales (which differ from the other nations of the UK). Page last updated 16 July 2021

Guidance and regulations for operators and visitors to Wales

Current Position in Wales

Wales is operating country-wide restrictions based on Alert Level 1. The alert levels will be reviewed every three weeks. For more detailed information, refer to the Welsh Government Coronavirus page. Anyone in Wales for any reason needs to abide by the Wales regulations and guidance.

The coronavirus control plans set out how we will all work together to manage the risks of coronavirus in Wales and provide more details and further information on what can be done at each of the alert levels; if conditions allow, Wales will be at alert level zero from Saturday 7 August 2021. Check the Welsh Government announcements for updated information on re-opening.

We have a range of virtual experiences and inspiration to help plan your future visits.

Guidance for Operators

Anyone operating tours or visits into Wales will need to ensure that they and their clients comply with the latest* Coronavirus Regulations 2020 and Guidance for Tourism and Hospitality.

There is an updated 4-Step approach to taking reasonable measures to minimise the risk of exposure to Corononavirus in workplaces and premises open to the public (including vehicles), as set out under regulation 16. This must include a specific COVID-19 Risk Assessment and it is now a legal requirement that information about the risks and mitigations identified in the COVID-19 risk assessment are shared with employees (irrespective of the business size). These risk assessments will be the starting point for implementing the reasonable measures that are required to be taken to minimise exposure to the coronavirus on premises open to the public and in workplaces.

Operators need to remember that Wales has its own regulations and guidance and you should consider all requirements including (but not limited to) social/physical distancingface coverings, our Test, Trace, Protect approach and keeping records of staff, customers and visitorsOperators and businesses based outside of Wales still need to comply with Welsh Regulations for any part of their business operating in Wales.

For operators of road, rail, tramway and water passenger services (e.g. coach, bus and tour operators, heritage railway and boat trips) - defined as Public Transport Services under the Coronavirus Regulations - the Welsh Government has issued Guidance on public transport, and operators must have regard to it. Some operators may run tours/excursions from their premises. In these circumstances, when undertaking your specific COVID-19 Risk Assessment and deciding what reasonable measures you will implement, the Tourism and Hospitality guidance should be considered in addition to having regard to the guidance on public transport. Please also refer to details provided by Transport for Wales.

Businesses that must remain closed are listed here.

Refer to section 7 of the Guidance for Tourism and Hospitality businesses, specifically regulated gatherings (previously group visits and organised activities) in respect of limits on the numbers of people that can gather in respective environments (including considerations around household mixing, permitted groups and organised activities).

Venues and operators need to work together to plan for such visits so that they stay within the requirements of the regulations and guidance.

*subject to change

Travel Restrictions

There are currently no restrictions in place for travel into or out of Wales as long as you are travelling to or from a country within the UK or wider Common Travel Area (Ireland, Isle of Man and the Channel Islands); and there are no travel restrictions there.

The UK Government updates its advice regularly with detail on current areas where the COVID-19 variants are spreading and guidance, including travel, for residents in those areas

Welsh Government is urging anyone planning a break in Wales from an area with higher rates of coronavirus in the UK to test themselves twice weekly, using the free Covid-19 lateral flow tests, before they travel. Only those who have a negative test result and no symptoms of coronavirus should travel. It is also advising travellers to bring lateral flow testing kits with them to continue regular testing while on holiday – this is an additional measure to help keep Wales safe. More information for tourism businesses in these FAQs.

See the Rules for foreign travel to and from Wales: Coronavirus (COVID-19). International travellers should also follow the official advice from their respective governments and/or embassies.

Businesses must take all reasonable measures to minimise the risk of exposure to the virus and should not knowingly accept customers in breach of the travel restrictions. Businesses should ask the customer at the point of booking where they are travelling from and check that they comply with the regulations, or may be covered by an exemption. The obligation is on the individual although a business that encourages a breach may also commit an offence.

If a customer has already made a booking and becomes subject to any restrictions, ultimately any decisions on refunds are a matter between the business and customer, which will be determined by the terms and conditions of the booking. Further advice you can pass on to your customers. Businesses taking bookings from customers do so at their own risk.

Wales is 'Good to Go'

Wales businesses are part of the “We’re Good To Go” industry standard mark. This self-assessment scheme has been designed in partnership with Tourism Northern Ireland, VisitScotland and VisitEngland. It provides reassurance for all sectors of the tourism industry and to your clients that businesses have clear processes in place and are following industry and Government COVID-19 guidance on cleanliness and social distancing. In product search results you can view which businesses have signed up to the 'We're Good to Go' industry standard. 

Public Health Passenger Locator Registration form

It is a legal requirement that all travellers to the UK have to complete a ‘Public Health Passenger Locator Registration Form’. This has to be completed 48 hours before arrival into the UK and the completed form will need to be shown on arrival at the UK border, either by printing a copy, or showing on a phone. The government will use this information to contact visitors if they or someone they’ have travelled with develops coronavirus (COVID-19) symptoms, and to check that they are self-isolating for the first 10 days after they arrive in the UK.

We recommend that before travel you check the relevant official government websites for the most up to date information.

Business Events

For information on organising meetings, incentives, conferences, events, exhibitions and team building activities, visit the Meet In Wales website.

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