This page contains information on specific restrictions in Wales (which differ from the other nations of the UK). Page last updated 29 March 2021
Guidance and regulations for operators and visitors to Wales
Wales is operating country-wide restrictions based on an intermediate level, gradually moving from Alert Level 4 to Alert Level 3. The alert levels will be reviewed every three weeks . For more detailed information, refer to the Welsh Government Coronavirus page.
The Coronavirus control plan: alert levels in Wales provides more details and further information on what can be done at each alert level.
Businesses must take all reasonable measures to minimise the risk of exposure to the virus and should not knowingly accept customers in breach of the travel restrictions. Businesses should ask the customer at the point of booking where they are travelling from and check that they comply with the regulations, or may be covered by an exemption. The obligation is on the individual although a business that encourages a breach may also commit an offence.
If a customer has already made a booking and becomes subject to the travel restrictions, ultimately any decisions on refunds are a matter between the business and customer, which will be determined by the terms and conditions of the booking. Further advice you can pass on to your customers. Businesses taking bookings from customers do so at their own risk given these travel restrictions are subject to on-going review.
Wales is gradually moving from Alert Level 4 to Alert Level 3 – see Summary: restrictions from 27 March 2021.
Anyone operating tours or visits into Wales will need to ensure that they and their clients comply with the latest* Coronavirus Regulations 2020. This must include a full Specific COVID-19 Risk Assessment and consideration of all requirements including (but not limited to) social/physical distancing and our Test, Trace, Protect approach. Operators and businesses based outside of Wales still need to comply with Welsh Regulations for any part of their business operating in Wales.
For operators of road, rail, tramway and water passenger services (e.g. coach, bus and tour operators, heritage railway and boat trips) - defined as Public Transport Services under the Coronavirus Regulations - the Welsh Government has issued Guidance on public transport, and operators must have regard to it. Some operators may run tours/excursions from their premises. In these circumstances, when undertaking your specific COVID-19 Risk Assessment and deciding what reasonable measures you will implement, the Tourism and Hospitality guidance should be considered in addition to having regard to the guidance on public transport. Please also refer to details provided by Transport for Wales.
*subject to change
Wales is 'Good to Go'
Wales has launched the “We’re Good To Go” industry standard mark. This self-assessment scheme has been designed in partnership with Tourism Northern Ireland, VisitScotland and VisitEngland. It provides reassurance for all sectors of the tourism industry and to your clients that businesses have clear processes in place and are following industry and Government COVID-19 guidance on cleanliness and social distancing. You can filter the product search for 'We're Good to Go' businesses.
We would also recommend all visitors check the latest public health advice on coronavirus before travelling, or on arrival in the UK.
Public Health Passenger Locator Registration form
It is a legal requirement that all travellers to the UK have to complete a ‘Public Health Passenger Locator Registration Form’. This has to be completed 48 hours before arrival into the UK and the completed form will need to be shown on arrival at the UK border, either by printing a copy, or showing on a phone. The government will use this information to contact visitors if they or someone they’ have travelled with develops coronavirus (COVID-19) symptoms, and to check that they are self-isolating for the first 10 days after they arrive in the UK.
We recommend that before travel you check the relevant official government websites for the most up to date information.