Guidance and regulations for operators and visitors to Wales

Anyone operating tours or visits into Wales will need to ensure that they and their clients comply with the latest* Coronavirus Regulations 2020 and guidance for tourism and hospitality businesses for a phased and safe reopening.  This must include a full risk assessment and consideration of all requirements including (but not limited to) social/physical distancing and our Test, Trace, Protect approach.  

In respect of transport, coach operators should follow the guidance that applies to public transport operators and ensure that they have undertaken a full risk assessment.  Note that three-layer face coverings are compulsory on public transport in Wales. Please also read the latest travel advice via Welsh Government coronavirus FAQ and details provided by Transport for Wales.

In terms of group sizes, the Coronavirus Regulations 2020 limit any organised group outdoors to 30 people in total (including organiser/driver/guide etc.) provided certain measures are in place; this can include a mix of households (not limited to the same/extended household) as long as social distancing/other mitigations are put in place.  The regulations do not currently allow indoor group visits, guided tours, events and other public programmes such as schools programmes and family learning events indoors. Gatherings of up to 30 people can take place outdoors for organised activities, when supervised by a responsible person, and where a risk assessment has been undertaken.  All activities will need to be assessed for risk and viability in line with public health guidance.  Please contact the businesses in Wales that you are contracted with for example accommodation and attractions to ensure that all safety requirements are in place for your clients stay.

*subject to change

Wales is 'Good to Go'

Wales has launched the  “We’re Good To Go” industry standard mark.  This self-assessment scheme has been designed in partnership with Tourism Northern Ireland, VisitScotland and VisitEngland.  It provides reassurance for all sectors of the tourism industry and to your clients that businesses have clear processes in place and are following industry and Government COVID-19 guidance on cleanliness and social distancing.

You can also find out more how different sectors and businesses in Wales are preparing to open and to ensure that your customers have a safe and enjoyable holiday in Wales.

Travel corridors and self-isolating

As of the 27 July 2020 visitors do not have to self-isolate on arrival into Wales when travelling from one of the travel corridor countries, please check before travelling.  Please note that the travel corridor countries may be different in England, Scotland and Northern Ireland.  This applies to all international travel by train, ferry, coach, air or any other route.

Visitors who live, have been to, or stopped in a country that’s not on the travel corridor list will have to self-isolate until 14 days have passed since leaving that country.  

Official advice is available from Welsh Government and UK Government and international travellers should also follow the official advice from their respective governments and/or embassies.

We would also recommend all visitors check the latest public health advice on coronavirus before travelling, or on arrival in the UK. 

Public Health Passenger Locator Registration form

It is a legal requirement that all travellers to the UK have to complete a ‘Public Health Passenger Locator Registration Form’.  This has to be completed 48 hours before arrival into the UK and the completed form will need to be shown on arrival at the UK border, either by printing a copy, or showing on a phone. The government will use this information to contact visitors if they or someone they’ have travelled with develops coronavirus (COVID-19) symptoms, and to check that they are self-isolating for the first 14 days after they arrive in the UK.

We recommend that before travel you check the relevant official government websites for the most up to date information.

Key dates

The current proposals, which are subject to change, envisage re-opening the visitor economy as per key dates and other information.  As we go through each re-opening phase hopefully without issues, we will see further announcements advising the industry in Wales to prepare to re-open other elements.

Business Events

For information on organising meetings, incentives, conferences, events, exhibitions and team building activities, visit the Meet In Wales website.

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